STANDARD RETURNS / UNWANTED ORDERS
We will accept a return within thirty (30) days of purchase, provided the item(s) are in the same condition as when they left our warehouse and are unused, unopened, and in their original packaging (this policy does not apply to any items designated non-returnable on our website).
Please contact email@example.com to arrange a return. You will be provided with a shipping address. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss or damage during shipment, so we recommend you use a trackable delivery service and consider insuring your shipment. Please take care to address the package precisely as instructed.
When we receive an item back, it will be inspected, and you will receive an email to let you know that we have received it and notifying you of approval or rejection of your refund. If approved, we will refund 100% of the purchase price, less the original shipping costs.
INCORRECTLY SHIPPED ITEMS / ITEMS DAMAGED IN TRANSIT
If we have incorrectly shipped an item, please email firstname.lastname@example.org within forty-eight (48) hours of receiving your package. Please attach a photo of both the item and the packing slip. If an item has been damaged in transit, please also attach a photo of the outer packaging. Your order will be considered as correctly closed without any issues if no attempt has been made to contact us within 48 hours.
Packages are deemed “lost” if not delivered after verified dispatch. Please contact us at email@example.com no sooner than 10 business days from dispatch and no later than 10 business days after the last tracking update. CBDDEAL's Shipping Department will investigate all shipments that appear to be lost within 5 business days of notification.
Refunds will not be issued in the following circumstances:
– If an invalid/incorrect address was submitted at the time of purchase
– If the carrier is unable to access the property (e.g. security gate)
– If the delivery is refused at the delivery address
In these situations, the package will be marked Return to Sender. If your tracking states Returned to Sender, please contact firstname.lastname@example.org. As soon as the carrier receives the package at their sort facility, we will issue a refund, less shipping charge.
MISSING / STOLEN DELIVERIES
If your tracking shows “Delivered” but you have not yet received your package, please contact email@example.com no sooner than 3 days after the tracking update (to ensure that it was not either miss-delivered or marked delivered in error) and no later than 10 days after the reported delivery date. Our support team will assist you in resolving the issue and if the package is deemed missing or stolen, cbddeals.com will issue a full refund. Please note, we may require a copy of a police report.
Refunds are processed within two to three (2-4) business days of receiving the item(s). Your refund will be credited back to the same payment method used to make the original purchase on the Website.